Frequently Asked Questions
Everything you need to know about BugMD and our pest control solutions.
Are BugMD products safe to use around children and pets?
Yes, BugMD is formulated with plant-powered ingredients like essential oils. When used as directed, our products are safe for use in households with children and pets, providing a powerful alternative to harsh traditional pesticides.
How long does shipping take for my order?
Standard shipping typically takes 3 to 7 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse so you can monitor its progress.
What is your 30-Day Satisfaction Guarantee?
We stand by our products. If you are not completely satisfied with your purchase, you can return the items within 30 days of delivery for a full refund, minus shipping and handling fees. Please contact our support team to initiate a return.
Which pests is BugMD effective against?
Our versatile formulas are designed to target a wide range of common household pests, including ants, roaches, spiders, fleas, ticks, bed bugs, and flies. Check specific product labels for the most accurate list of targeted insects.
Do you offer a subscription service for refills?
Yes! We offer a convenient 'Subscribe & Save' option on most of our products. This ensures you never run out of protection and allows you to save a percentage on every recurring order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.